To get feedback about your product from user is important, but is not easy as it sounds. Business should invest time on how to make the feedback process in more natural thing and effortless to the user, and not entirely motivated by profit. The top challenge faced by business is why do people shy away from engaging/using the products or services.
Modern day UX research methods helps business solve a wide range of questions. From understand your data to usability test, all these valuable information can help track or discover important issues to address, in order to understand what’s working and not in the product to user.
Feel free to visit the following sites and start exchange:
- lazacode.org – Malaysia based Knowledge Exchange Platform
- Hormart.com – Exchange platform to enhance customer experience