Mental model reading

A mental model is an explanation of someone’s thought process about how something works in the real world. It is a representation of the surrounding world, the relationships between various parts and a person’s intuitive perception about his or her own acts and their consequences. Mental models can help shape behavior and set an approach to solving problems (akin to a personal algorithm) and doing tasks. – wikipedia

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UX issue #4 – Non-Returning User Feedback

To get feedback about your product from user is important, but is not easy as it sounds. Business should invest time on how Continue reading “UX issue #4 – Non-Returning User Feedback”